WARRANTY MANAGEMENT

MARKS ELECTRONICS can develop and manage an extended warranty plan for your products that offers piece of mind to both you and your customer.

An extended warranty is the perfect vehicle to ensure long-term viability of your product and at MARKS we ensure every repair undertaken is done in a timely manner and the product returned to the customer quickly and efficiently.

With every repair we undertake, not only do we repair or replace the faulty part but refurbish the whole unit, guaranteeing the item leaves our warehouse free of dust or dirt and less likely to have fault issue further down the road.

Our Melbourne based call centre. accessed by our toll free 1300 number,  has the capacity to handle hundreds of calls a day and direct your customer to one of our 300 nation-wide repair centres.

CUSTOMER MANAGEMENT

Our Melbourne based call centre. accessed by our toll free 1300 number,  has the capacity to handle hundreds of calls a day and direct your customer to one of our 300 nation-wide repair centres.

MANUFACTURER REPRESENTATION

MARKS has the know-how and infrastructure to manage a high volume of repairs without the worry of dropping standards or quality.

This means that we can represent major brands while maintaining the quality and reputation of the brand they have spent decades building.

NATIONWIDE NETWORK

MARKS manages an Australia-wide repair network of over 300 hundred repairers who have been chosen for their same  dedication to customer service that MARKS has.

Once a job has been booked, it is allocated to one of the members in our repair network by our management team based at our Melbourne call centre.

It is then continually monitored to ensure each repair is done in a timely manner and returned to the customer quickly and efficiently.

MARKS supports its allocated repairer right through-out the whole repair process, offering it's knowledge database and access to it large holding of spare parts.

COST REDUCTION

PICK UP AND DELIVERY

Our network is capable of pick-up and deliveries anywhere in Australia.

Our efficiency means that we can greatly reduce the cost of your  warranty repairs.

Not only will we deliver repaired items back to your customers, we will also install and tune the item to ensure there are no ongoing issues.

MARKS warranty management is a true "nation-wide network" and our costs for each repair is greatly reduced with those savings get directly passed onto you.

We go the "extra-mile" with every customer interaction, ensuring your reputation is not only maintained but enhanced in the mind of your customer.

Find out how we can save you both time and money with your warranty management by filling in the form below or give our Melbourne office a call.

CONTACT US

Your inquiry is of utmost importance to us. If you could kindly leave a detailed message we will respond to you within 24 business hours. Alternatively feel free to use our toll free phone number to speak with one of our reception staff.

 

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MARKS ELECTRONICS- Head Office

Factory 10/21-25 Panamax Drive,

Ravenhall, VICTORIA 3023

P: 1300 423 042

F: 03 9749 6728

E: service@markselectronics.com.au

Trading Hours:

Monday- Friday 9am-5pm

MARKS ELECTRONICS- Townsville

1 - 18 Somer St Hyde Park,

Townsville, QLD, 4812

P: 07 4772 7867

F: 07 4772 7463

E: service@metownsville.com.au

Trading Hours:

Monday- Friday 9am-5pm

Part of the MARKS ELECTRONICS

group of companies